Privacy & Cookie Policy

Our privacy policy is very simple, as we appreciate the need for privacy in general, and in particular when dealing with personal documents such as birth. marriage and death certificates.

The information we collect from you is only to process your order to the best of our abilities, and will be disclosed to others only to fulfil your order.

We retain your information only for the period of time that your order could be considered 'active'.

We will only contact you in regards to an order you have placed, or in relation to an order you have had difficulty in placing. We will not contact you for further promotions.

We use decent security technology and processes: We keep your details safe when you sign in or pay by using encryption. We always use up-to-date technology security standards and make every effort to keep our systems as secure as they can reasonably be. Please be aware that although our systems are secure, your information might be intercepted on its way to us via the internet, although it is extremely uncommon for this to happen.

We don't store your payment card information: When we take a payment from you, we use a secure third party service to process the payment and do not keep a record of your credit or debit card details in our systems. This means that even if (heaven forbid) someone broke into our systems, your payment details would not be available for them to steal.

We won't ever sell your personal information to third parties: We won't ever sell your information to third parties, full stop. If we run a promotion or competition where your information would be shared with a third party for marketing purposes, we will make that very clear and will ask your permission first.

Who in our company sees your information: Only specific people within our company have access to your information, and we restrict this as much as we can. In general, we try to make sure that people only have as much access to your information as they need to carry out their job.

When we can delete your information: If your account is inactive for two or more years and you do not have a paid service, we reserve the right to delete your information including information in your family tree, although we'll try to contact you first. Of course, if you have paid for a subscription or credits, we won't do this.

Emails we send you: We try only to send you emails which are relevant to your order

Service emails: We need to send these to administer the service. Service emails include registration and payment confirmations, warnings and welcome emails that provide useful information about how to use a service

If we change hands: If UK GRO Certificates business transfers to anyone else, you agree that we can pass your information to that person, so they can continue to provide you with the service.

Cookie Policy


Depending on your browser's security settings, websites may be allowed to create and store small files called 'cookies' in a specific directory on your computer to help with the functionality of the site. Cookies cannot harm your computer in any way. Only the website that created the cookie can subsequently reuse it.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • analysing anonyms data to help us understand how people interact with govt services so we can make them better

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Changes to this policy: We might make changes to this policy from time to time – check back here to stay up to date. If we make a major change to it, we will send you a service email describing the change and what it means for you.

If you have any questions about this policy, please contact us.