Delivery Information

We aim to process applications which detail the correct information, on the day we receive it. Please include a daytime telephone number or e-mail address so that we can contact you quickly in the case of any query.

Please Note: Stated delivery times are in addition to the time taken to produce your documents

Regular service: We aim to despatch Certificate within 10 to 15 working days (not including weekends or bank holidays) from receipt.

Rapid service: If you need record index search to find the match of your details and certificate, we offer a Rapid Service where the certificate is despatched within 4 to 5 working days with the search results for future reference.

Urgent Service : you need a certificate urgently, we offer a fast Urgent service where the certificate is despatched within 1 to 3 working days.

Applications may be made on a Saturday, but will not be processed until the following Monday.

We offer the widest range of delivery methods to ensure that our clients receive their documents within a time suitable to their needs. All documents are shipped in C5 board-backed envelopes to ensure that documents are protected during transit. Our choices are as follows:

  • Standard UK Only
  • Recorded Delivery UK Only
  • Special Delivery
  • Tracked Airmail
  • Express (Courier)
Order Type Delivery Options Delivery in working days from despatch date
Royal mail 1st class Recorded Delivery

Normal 1st class delivery, but signature required on delivery. Refer to Royal Mail website at
Special Delivery

Signature required on delivery. Refer to Royal Mail website at
Next working day
Regular service UK 3
Rapid service UK 2
Urgent service UK 1
Urgent service Europe / Rest of the world 5

* Please note when calculating the expected delivery date that the first working day is counted as the day following despatch of the certificate.